Shipping Information

A Quick Word from Our Team
Due to the current COVID-19 situation, Our top priority is the health and safety of our employees and customers, so we are taking extra precautions to make sure that our products are shipped and monitored through proper channels.

Unfortunately, because of various disruptions, limited air cargo capacity, and flight reductions, parcels could be delayed.

Yet, we know one thing for sure: That the team at our warehouse are working their hardest to ship your parcel as soon as possible.

Shipping Times
Once an order is placed, it will generally take 5-7 business days to have it processed. Since we offer worldwide shipping, delivery time can vary depending on the country you order from. For most countries, parcels should arrive within 9 business days (excluding weekends and statutory holidays).

Please note that while our products ship from our warehouse in China, therefore delivery time is based largely on local postal services once they arrive at their destination country.

Having Trouble Viewing Tracking Updates?
As much as we wish we could provide every customer with the most accurate tracking updates, all tracking information is provided by our courier partner and our team only has access to the same information that you do. With that said, it is rather difficult for us to give an estimated time of arrival. We are going to try our best to accommodate everyone’s shipping situation and to ensure satisfaction.

If your order is taking an extremely long time to reach you, please contact us at info@okita-uk.com and our team will work towards the best solution for you based on your latest tracking information.

We appreciate your patience and understanding as we work through this together.